Blog
Stop Training People on AI; Start Training Them to Do Better Work Using AI
Allowing individuals to engage in role-based, highly contextualized AI training gives them the opportunity to explore how AI changes their work processes and make decisions on when to use it, what to trust, and what to change.
Beyond the FAQ: How Customer Education Creates Lasting Value
Mark Oehlert, Director of Customer Education at Qualtrics, has worked across internal L&D, government training, and customer-facing education. In this interview, he discusses what changes, and what remains the same, when your learners are customers, why customer education metrics can provide a sharper view of impact, and how organizations can move beyond quick answers to […]
Designing a 10-Minute First-Witness Safety Drill for Busy Teams
A 10-minute first-witness drill is short enough to repeat, concrete enough to remember, and humble enough to stay within the boundaries of formal training and emergency policy. The result is not a heroic promise. It is a calmer first minute.
The Truth Is ‘Out There’: A Conversation with Paul Liberatore on What Sales Enablement Can Teach L&D
Once you distinguish ‘knowing’ from ‘performing,’ a lot changes.
Designing Interactions That Drive Learning, Not Just Engagement
Great interactions do more than keep learners clicking; they help learners think, decide, practice, and apply. In this webinar, we’ll explore how instructional designers can move beyond interactions that simply add visual interest and instead create experiences that support meaningful learning outcomes. Through practical examples, discover how to design interactions that encourage active participation, reinforce […]
Demo of MadCap Syndicate: Give Your AI Coach the Trusted Content It Needs
AI-powered digital coaches need more than a strong interface. They need current, governed learning content behind them. Without that foundation, coaches risk delivering inaccurate answers, outdated information, or the wrong resources. In this demo, see how MadCap Create and MadCap Syndicate make approved learning content available to AI agents through search, APIs, and MCP. Explore how organizations can connect […]
AI Innovation in Course Development: The iSpring Suite AI Example
Artificial intelligence (AI) is becoming a more integrated part of course development. Beyond drafting text, today’s AI capabilities can support tasks across the production workflow, from developing course structures and creating visuals to generating narration and translating content. AI Innovation in Course Development: The iSpring Suite AI Example explores six practical ways AI is changing […]
Using Targeted Universalism to Find Hidden Barriers in eLearning
One goal can have more than one path. Sometimes better learning design begins by noticing who the path was built for.
Social Learning in a Skills-Based Economy
The future of L&D may depend less on producing more content and more on designing learning systems that combine content, practice, feedback, social support, and trust.
Beyond Bullet Points: How Tristia Hennessey Uses Storytelling and Scenarios to Make Learning Stick
Tristia Hennessey’s path into learning and development began with risk management training for banks, continued through onboarding and administrative work, and eventually led her to enterprise L&D strategy and program delivery. Today, as Senior Instructional Technology Strategist at Evolve Solutions Group, she helps organizations address challenges that extend far beyond a single course or training […]