About Guild Articles
Find practical, solution-oriented information—on design, development, management, technology, and executive matters—that you can use to make well-informed business decisions to ensure your organization’s success with learning.
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Learning Leader Q&A on AI research and Award-Winning L&D
I recently caught up with Dr. Becky Burke, VP Learning & Strategic Development at BankWest, Inc., to discuss her team’s challenges, her AI research, her award-winning L&D program, and her Learning Leadership Conference sessions: Q: How did you get your start in learning and development? A: When I began working at BankWest full time, I […]
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Soft Skills, Hard Results: Measuring the ROI of Human Skills Training
Designing for ROI with immersive or roleplay-based training can bring measurable performance improvement.
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The Architecture of Error: Persistent Flaws Despite Advancing Capabilities
LLMs never say, “I don’t know.” Instead, they provide a contextually coherent response, which may be completely false. Learn to recognize and avoid this and other common AI errors.
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Keynote Speakers Announced for the Learning Leadership Conference 2025
New York, NY – The Learning Guild has announced keynote speakers for the Learning Leadership Conference 2025, which takes place October 1–3 at the Rosen Centre Hotel in Orlando, FL. This year’s program will feature presentations by Wendy Gates Corbett and Frank Nguyen, two of the most prominent figures in the learning and development field. […]
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Giving Technical Interns a Head Start: Why Speaker Training Matters
By Neil Thompson As summer rolls in, thousands of college students across the country start internships. These interns, especially those in technical departments, represent the future workforce. They come equipped with technical know-how, but there’s a vital piece of the workplace puzzle they often lack: soft skills, particularly communication. Engineering curricula tend to emphasize coding, […]
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What Next-Gen Learning Leaders Are Doing Differently
By Briana Gattis and Paige Yousey Over the last decade, there has been a quiet tug-of-war between the established generation of business leaders, Gen X and Baby Boomers, and the rising voices of Millennials and Gen Z. Critics of the new generations would tell you that Gen Z is too idealistic, too sensitive, and not […]
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Four AI-Proof Skills to Develop in Yourself and Your Workforce
There’s no question that AI is changing the face of work, including what skills employees need to have. In Justin J. Shaifer’s keynote at DevLearn 2024, he expanded on four skills that learning & development professionals will need to have in the future and that they will need to teach to the workforce at large: […]
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Customer Success Is Your Learning Success
Extending the L&D function to include customer education brings surprising benefits, such as improving relationships with customers.
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Trust in the AI Rollout
By Megan Torrance and Lauren Milstid Visit the website of any major technology consultancy firm and search for “trust in AI.” You’ll get articles full of essential and valid topics, such as explainability, security, data privacy, reliability. These are the cornerstones of technical trust, and they’re critically important. We want to know the AI models […]
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The Illusion of Engagement: Why Some Virtual Classrooms Fall Short
In today’s digital learning landscape, where virtual sessions dominate, there’s a pervasive problem often masked by good intentions: the illusion of engagement. While facilitators and instructional designers strive to make learning “interactive” with quick polls, chat prompts, and icebreakers, these superficial tactics frequently miss the mark, leading to a significant disconnect between activity and actual […]