mark-britz
Director of Event Programming, Learning Guild
Latest from mark-britz
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Looking Upstream: A Conversation with Craig Taylor on Designing the Conditions for Success
Product usage does not guarantee that the customer is achieving the outcome… Equally, low product usage does not mean that the customer is not getting value from the product.
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Designing for What People Need to Know: A Conversation with Kayla Harrison, Knowledge Management Specialist at Turner Fleischer
In many cases, what appears to be a capability gap is actually a clarity gap. The knowledge exists, but it is not structured or surfaced in a way that makes it usable.
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From Learning to Leverage: A Conversation with Rita Barger, Director of Logistics Enablement, Constellation Brands
Transformation depends on multiple variables such as leadership engagement, project execution, resource alignment, and more. Training and change plans can be well designed and still fail if those other elements are not in place.
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Customer Education as a Growth Lever: A Conversation with Debbie Smith, President, CEdMA
Customer education can serve many roles. In some companies, it generates revenue. In others, it reduces churn, lowers support costs, drives adoption, or fuels expansion. The problem is not choosing the wrong role—it’s never asking the question in the first place.
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Rethinking Work Design for the AI Era: A Conversation with Alex Kalish, Amazon Global Ops GenAI
The real value [of AI] shows up when teams become willing to challenge legacy assumptions and when they stop asking how to do the same process faster and start asking why the process exists at all!
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Why Readiness Is Shaping the Future of Work: A Conversation with Alicia Sanchez, CAIO at MPF Federal
Where L&D still has unique value is not in owning content, but in shaping conditions, helping define when human judgment is required, designing learning into the flow of work, and enabling people to operate responsibly inside rapidly changing systems.
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When Change Is the Work: A Conversation with Peggie Chan, Head of Change Management & Transformation at Ramboll
For L&D professionals who want more impact, more visibility, and more strategic partnership, change management may be the future they haven’t yet considered. Today, many organizations face constant transformation
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25 Ways to Support Social Learning in Your Organization
Accelerate organizational agility and empower your workforce with this comprehensive checklist designed to foster knowledge sharing, collaboration, and continuous learning in today’s fast-paced, hybrid work environments.
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Overcoming Organizational Design Barriers for Effective Social Learning
In 2022-23, social learning and collaboration jumped nearthe top of Donald Taylor’s Global Sentiment Survey again. This is no surprisegiven the renewed focus on new ways of working during the COVID-19 pandemic.The modern work environment requires a shift to social first approaches yet ourvery organizational systems and design can hinder connection and collaboration!How do you […]