Doug Stephen
President, Enterprise Learning, CGS
As president of the CGS Enterprise Learning and TeamworkAR, Doug Stephen leverages his more than 20 years of experience consulting and partnering with Fortune 100 companies to scale employee engagement, operational performance, sales and growth globally. Doug is currently leading initiatives to scale technology focused on changing the future of work and learning. Doug has spoken at various industry events including AES, ATD, TechKnowledge, AWE, and Field Service. He has also written articles and been quoted for such publications as CLO, Forbes, TrainingIndustry.com, Huffington Post and Information Week.
Latest from Doug Stephen
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AI Can Help Us Practice Being Human Again
The promise of AI in 2026 isn’t a workplace where machines do all the talking. It’s a workplace where machines remove noise, then help people rehearse the hardest conversations before the stakes are real
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Soft Skills, Hard Results: Measuring the ROI of Human Skills Training
Designing for ROI with immersive or roleplay-based training can bring measurable performance improvement.
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The Human Skills Challenge: Using XR to Boost Soft Skills
Imagine a new manager preparing for a tough conversation with a team member. Instead of preparing using a one-off role-play in a classroom, she slips on a VR headset and encounters a lifelike virtual colleague. An AI-driven coach offers real-time feedback on empathy and clarity. Across the hall, a trainee uses an AR app to practice customer interactions in a simulated version of his actual store. These scenarios are already unfolding in forward-thinking organizations. AI, AR, and VR are reshaping how enterprises develop human, or “soft,” skills such as communication, leadership, and teamwork. These immersive methods promise faster learning, lower…