As your company scales, are you being asked to deliver moretraining without additional resources? It might be time to expand capacity bytraining your company’s SMEs in effective training delivery.
This session explores steps you can take to help SMEsdevelop training facilitation skills. We will share our journey as we designed,deployed, and refined a program to prepare employees with extensive productknowledge, but not instructional experience, to deliver training sessions. Wewill discuss how we worked cross-functionally to integrate the program into theSME onboarding process to:
- Ensure consistent and increased capacity for educating customers
- Strengthen business relationships by bolstering interpersonal skills
- Drive ROI for the company
You will leave this session with a plan to take yourtrain-the-trainer program from idea through pilot to a fully developed programthat leverages cross-functional partnerships to expand L&D capacity withoutadditional headcount. We’ll also share proven methods of enabling SMEs todeliver training, pitfalls to avoid, and tips for marketing your program toSMEs.
