Serving Up Reduced Costs and Improved Employee Engagement with McDonald’s

As one of the world’s largest quick-serve restaurant chains, McDonald’s needed to modernize its training approach to address issues with brand consistency, outdated backroom systems, and version control of printed materials. They transitioned from static desktop training to a dynamic, interactive, and real-time content platform.

The new “show me, test me, let me try” training model empowered crew members to learn on the job, without leaving the front line. This shoulder-to-shoulder learning experience not only improved knowledge retention but also enhanced the overall guest experience by ensuring more consistent and confident staff performance.

The impact was substantial. McDonald’s achieved:

• Reduced training time by 10 hours per new crew member.
• Translated training into 12 languages for global reach.
• Achieved $30 million in annual labor cost savings.
• The ability to push real-time updates across thousands of locations, which helped maintain quality and consistency worldwide.

Check out the eBook to learn how McDonald’s achieved all of these improvements, and continues to deliver scalable, engaging training that meets the evolving needs of its workforce.