Measurement & Evaluation
Advanced analytics and real-time dashboards are redefining learning measurement, enabling organizations to link development efforts directly to performance outcomes and business value.
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Beyond the FAQ: How Customer Education Creates Lasting Value
Mark Oehlert, Director of Customer Education at Qualtrics, has worked across internal L&D, government training, and customer-facing education. In this interview, he discusses what changes, and what remains the same, when your learners are customers, why customer education metrics can provide a sharper view of impact, and how organizations can move beyond quick answers to create learning experiences that drive deeper engagement and value. He also previews his DevLearn 2026 session on what internal L&D teams can learn from customer education, and vice versa. Q: How did you get your start in learning and development? A: Yeah, you know, pretty…
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The Truth Is ‘Out There’: A Conversation with Paul Liberatore on What Sales Enablement Can Teach L&D
Once you distinguish ‘knowing’ from ‘performing,’ a lot changes.
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Designing Interactions That Drive Learning, Not Just Engagement
Great interactions do more than keep learners clicking; they help learners think, decide, practice, and apply. In this webinar, we’ll explore how instructional designers can move beyond interactions that simply add visual interest and instead create experiences that support meaningful learning outcomes. Through practical examples, discover how to design interactions that encourage active participation, reinforce key concepts, provide purposeful feedback, and give learners opportunities to practice skills in context. By the end of the webinar, you will be able to:
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Keep Your Finger on the Pulse: Brandy Ford on Learning Analytics, Technology, and Change
Learning leaders are navigating rapid changes in business needs, technology, and workforce skills. And keeping pace requires staying closely connected to the organization. With more than 20 years of experience in learning and development, Brandy Ford has seen that evolution firsthand. As Head of Learning Analytics and Technology at FM, she oversees learning strategy, analytics, and the technology that supports the organization’s global learning culture. In this interview, Ford discusses the importance of measuring learning’s impact, maintaining strong relationships with stakeholders, and building a future-ready learning ecosystem. She also offers a preview of the practical conversations and solutions she hopes…
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A Practical Framework for AI-Generated Assessments in Education & Corporate Training
The first and most critical step in developing effective AI-driven assessments is conducting a comprehensive needs analysis and setting clear, specific goals.
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Your Data Is Only as Good as Your Governance
Governance shapes how we manage our own data, request data from others, prepare it for use, and understand what happens to it when vendors are involved.
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Building Leadership in the Moments That Matter: A Conversation with Ryan Decoste
Ryan Decoste’s path into learning and development began unexpectedly, but it sparked a career spanning more than 20 years in leadership, performance, coaching, and organizational development. Today, as Senior Vice President of People and Organizational Development at Klick, Ryan helps shape everything from onboarding and skill development to coaching and performance across a global organization. In this Learning Expert Spotlight, Decoste discusses the importance of staying close to the business, recognizing the signals hidden in organizational data, and designing development around the real challenges leaders face. At Learning Leadership, he’ll bring these ideas to his discussion, What if leadership capability is built in moments—not programs?, where attendees will explore…
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From Content to Capability: Danielle Eisenach-Reichel on the Future of Learning Leadership
As part of our Learning Expert Spotlight series, we spoke with Danielle Eisenach-Reichel, Global Director of Facilitation at Fresenius Medical Care, ahead of her discussion at Learning Leadership 2026. In a rapidly evolving workplace, the role of learning leaders has expanded far beyond delivering training programs—they’re now responsible for building leadership capability, navigating complexity and driving meaningful behavior change. Danielle is at the forefront of that transformation. In this interview, she shares why values-driven leadership is more important than ever, how organizations can move beyond content to create lasting impact, and what attendees can expect from her Learning Leadership breakout discussion on turning values…
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Looking Upstream: A Conversation with Craig Taylor on Designing the Conditions for Success
Product usage does not guarantee that the customer is achieving the outcome… Equally, low product usage does not mean that the customer is not getting value from the product.
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What Your Training Misses: The Signals That Actually Drive Performance
Join us as we will discuss how and why traditional training misses the signals that impact real-world performance, and where gaps show up in conversations. We will identify the nonverbal and behavioral signals (tone, timing, facial expression, response patterns) that separate knowledge from readiness. Explore how practice-based learning makes these signals visible and measurable. In this session, you will learn how to move beyond completion rates and quiz scores to measure what matters: behavior change, competency, and readiness.