Launching Your Customer Education Program: Technical Considerations for Taking Training to Your Partners

Training departments are continually challenged to serve more than just internal employees, especially when it comes to product training efforts. As your partners grow, so do investments in time and budget.

Establishing a plan for managing and distributing training content is essential to ensuring your products are properly understood, marketed, and sold. Creating a customer education program – also known as an extended enterprise approach – helps remove the friction of accessing training, ensures your external partners are well-informed, and can provide insights into how learners are using your content and course effectiveness.

In this eBook, you’ll discover:

• How implementing a customer education program can increase brand awareness, adoption, and sales.
• What are the technical considerations when you take your training to your partners.
• The benefits of distributing your content externally.
• What technologies can make the process easier.
• How other organizations have successfully implemented a partner education program.