Organizational Learning Strategies
Organizations are shifting from episodic training to continuous capability building, embedding learning into the flow of work to drive adaptability, resilience, and strategic growth.
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Beyond the FAQ: How Customer Education Creates Lasting Value
Mark Oehlert, Director of Customer Education at Qualtrics, has worked across internal L&D, government training, and customer-facing education. In this interview, he discusses what changes, and what remains the same, when your learners are customers, why customer education metrics can provide a sharper view of impact, and how organizations can move beyond quick answers to create learning experiences that drive deeper engagement and value. He also previews his DevLearn 2026 session on what internal L&D teams can learn from customer education, and vice versa. Q: How did you get your start in learning and development? A: Yeah, you know, pretty…
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Designing a 10-Minute First-Witness Safety Drill for Busy Teams
A 10-minute first-witness drill is short enough to repeat, concrete enough to remember, and humble enough to stay within the boundaries of formal training and emergency policy. The result is not a heroic promise. It is a calmer first minute.
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Designing Interactions That Drive Learning, Not Just Engagement
Great interactions do more than keep learners clicking; they help learners think, decide, practice, and apply. In this webinar, we’ll explore how instructional designers can move beyond interactions that simply add visual interest and instead create experiences that support meaningful learning outcomes. Through practical examples, discover how to design interactions that encourage active participation, reinforce key concepts, provide purposeful feedback, and give learners opportunities to practice skills in context. By the end of the webinar, you will be able to:
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Using Targeted Universalism to Find Hidden Barriers in eLearning
One goal can have more than one path. Sometimes better learning design begins by noticing who the path was built for.
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Social Learning in a Skills-Based Economy
The future of L&D may depend less on producing more content and more on designing learning systems that combine content, practice, feedback, social support, and trust.
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What Workplace Friction Teaches Us About Leadership
The goal isn’t less workplace friction but a better understanding of what the friction is telling us…. Ask where the friction is coming from, what it might be revealing, and whether the solution belongs with the individual, the relationship or the system.
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Scale Skills-Based Learning with Canvas Career by Instructure
Skills-based learning only works if it can grow with you: more learners, more programs, and more data. Canvas Career by Instructure was built for exactly that. In this session, see how the platform brings three critical capabilities together in one place: Discover how to scale your programs efficiently while keeping learning relevant and measurable.
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The Reflection Opportunity You’re Skipping
Don’t just think of reflection as something that happens as a checkbox activity at the end of an event. Use it as a tool throughout a learning experience. It’s worth the time invested!
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Building Leadership in the Moments That Matter: A Conversation with Ryan Decoste
Ryan Decoste’s path into learning and development began unexpectedly, but it sparked a career spanning more than 20 years in leadership, performance, coaching, and organizational development. Today, as Senior Vice President of People and Organizational Development at Klick, Ryan helps shape everything from onboarding and skill development to coaching and performance across a global organization. In this Learning Expert Spotlight, Decoste discusses the importance of staying close to the business, recognizing the signals hidden in organizational data, and designing development around the real challenges leaders face. At Learning Leadership, he’ll bring these ideas to his discussion, What if leadership capability is built in moments—not programs?, where attendees will explore…
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From Content Chaos to Content Orchestration
Discover how MadCap Create and Syndicate help learning teams reduce duplication, simplify updates, and coordinate delivery across LMSs, LXPs, Portals, AI tools, and the greater learning ecosystem. Learning ecosystems have evolved into complex networks of systems, audiences, and delivery channels—but most content strategies haven’t kept up. The result? Duplication, version drift, manual updates, and inconsistent learning experiences across platforms. At the same time, the rapid rise of AI is exposing a deeper problem: content chaos limits not only delivery, but also the ability to power intelligent systems and reliable answers. In this session, we’ll explore how learning teams can move…