While the term “performance support” is certainly not a new phrase, it has a new manifestation in theworkplace thanks to the advances in smartphones and mobile apps. In fact, itwasn’t too long ago that companies faced massive logistical problems when theyhad to update their staff members on new policies and practices. The productivitylosses alone made classroom training sessions difficult to justify, other than outof necessity. Mobile performance support provides training when and where it ismost convenient, and, once implemented, it pays for itself many times over.
Here are just a few of the major benefits of mobileperformance support.
True knowledge on demand
One of the handiest things about the digital age is thatalmost everyone has a smartphone with them everywhere. While they are notultra-powerful in terms of processing power, smartphones are reliable miniaturecomputers that can easily meet the demands of today’s business applications. Thatincludes all aspects of performance support as well. With responsive designfeatures, you can also deliver performance support at a very favorableprice-point and implement it across a wide network of employees at multiplelocations.
Readily accessible on numerous platforms
One of the greatest benefits of mobile performance supportis that you can design it to work with any of today’s popular digital devices. Thatmeans your employees can receive performance guidance at work from the iPhones,tablets, Android devices, or whatever portable devices they happen to have withthem at the time. This makes it much more likely that they will access theinformation when it is needed. Of course, you can also make your performancesupport compatible with desktop computers as well so that your employees willhave plenty of options when it comes to accessing information on the fly.
Audio and video enabled
Mobile performance support also makes audio and video filesa viable option for supporting busy professionals. Since the information isavailable anywhere a network Wi-Fi signal is present, users can “brush up” onproduct information and other types of knowledge when needed.
Offline storage capabilities
Finally, mobile performance support works becauseusers can store frequently used information on their smartphones and access it asneeded. Without the need for constant network access, this makes knowledgebases accessible anytime, anywhere … even if your staff is pitching to a clientin the middle of nowhere.
