In her latest research report, The Human Side of Technology & Learning, Jane Bozarth exploresthe many ways technology is supporting, enhancing, augmenting and sometimesreplacing humans, and what that means for both workers and learningprofessionals in the future.
Her predictions include:
- The design of L&D courses will evolve aspeople depend less on screens.
- Self-directed learning will increase.
- L&D will provide concierge-type services tohelp workers access material specific to their needs.
- Safety and customer service training will changedramatically.
- L&D professionals will “train” digitalhumans that can display empathy and emotion.
