Most L&D teams either track everything—or nothing at all. They collect dozens of metrics that don’t matter or rely on completion rates that say little to executives.
In this hands-on session, I’ll introduce the L&D Metrics Hierarchy—a four-tiered framework developed to help Fortune 500 companies align learning metrics with business outcomes. As we explore each tier: Business Impact, Performance Outcomes, Learning Engagement, and Operational Efficiency, you will learn to use them to separate signal from noise. Together, we’ll learn to map your current metrics to strategic goals, uncover measurement gaps, and select the right visualizations to tell your story. You’ll leave with a practical framework, real-world examples, and clear steps to design dashboards that drive decisions.
A digital workbook and sample datasets will be provided for download via a QR code. The presenter recommends becoming familiar with the free version of Datawrapper or Flourish Studio, or open-source RAWGraphs, for chart creation.
