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Patti Phillips
President, ROI Institute, Inc.
Dr. Patti Phillips is President of the ROI Institute, Inc. the leading source of ROI competency building, implementation support, networking, and research. She is also Chairman and CEO of The Chelsea Group, Inc., an international consulting organization supporting organizations and their efforts to build accountability into their training, human resources, and performance improvement programs with a primary focus of building accountability in public sector organizations. Patti has authored a number of publications on the subject of accountability and ROI including Proving the Value of HR, SHRM (2005); Make Evaluation Work, ASTD (2004); The Bottomline on ROI, Center for Effective Performance (2002).
Latest from Patti Phillips
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The Elusive ROI for Learning Through Technology
Few would dispute the convenience, low cost, and high efficiency of eLearning. However, dozens of ROI studies show the results, in terms of transfer to the job and impact on business results, are usually less than facilitator-led versions. It does not have to be this way. Here is an analysis of the reasons, and some recommendations that will make a difference in your real-world results.