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View from the C-Suite
Join a handpicked group of CLOs and senior learning leaders to explore pressing issues and challenges that confront executive teams—and that learning leaders can help resolve. In this featured session, our panel of senior leaders will share their perspectives on the challenges faced by today’s learning leaders and the strategies they recommend for successful leadership.
By Frank Nguyen, Shana Storey, Bob Zimel • -
What I’ve Learned: Conversations with Senior Learning Leaders
In this conversational session, Frank Nguyen interviewssenior learning leaders Marci Paino and Scherjang Singh about significantorganizational changes they’ve led during their careers. The conversations willdescribe the situation, emphasizing how the leader developed a strategy, “sold”it to executives and other stakeholders, and engaged with other members of theorganization throughout. By capturing stories from leaders of very […]
By Frank Nguyen • -
CLO Panel: Where Do We Go From Here?
The COVID-19 pandemic has affected almost every companyaround the globe, requiring learning organizations to pivot in ways many of usnever expected. While the distribution of vaccines has provided a much-neededview into a post-pandemic world, it brings with it entirely new challenges.What will the new normal look like, and how do we begin to prepare for […]
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LeaderChat: What is a Learning Leader? with Frank Nguyen
Explore the key differences between being a learning professional and being a learning leader.
By Frank Nguyen • -
Create a Standard Performance Support Design Methodology
While training is useful and pragmatic, there are more efficient and effective methods to enable employee performance. One of these is combining training and performance support. In this article, we outline a standard methodology for designing performance support, based on the experience of a Fortune 100 organization.
By Frank Nguyen, Kangmei Yang • -
Five Steps: Changing Paradigms from Training to Performance
The challenge for many learning organizations today is how to change the paradigm from training to performance. This transition includes not just the traditional training organization but also senior business leaders, stakeholders, and even the average employee. Today’s article provides a case study that illustrates the first four of five steps to make this change.
By Frank Nguyen, Kangmei Yang • -
Twenty-Five Years Later: Performance Support Adoption
Timing is important. Even a brilliant idea, if launched at the wrong time, can take years to gain adoption and bear fruit. So it was with performance support. But now research is showing that the time is right, and here is a preview of some findings that the author will present at Performance Support Symposium 2013 (September 9 – 10 in Boston).
By Frank Nguyen • -
Performance Support Maturity (PSM): A Performance Support Rebirth
Performance support is undergoing a renaissance. Empirical research and case studies have made us smarter about implementing performance support. Web 2.0 technologies have made it easier and less costly to adopt. Here is a method that will help identify areas to improve your strategy, and advance the sophistication of your performance support organization.
By Frank Nguyen • -
Efficiency in e-Learning: Proven Instructional Methods for Faster, Better, Online Learning
Instructional designers face the constant challenge of balancing many considerations affecting learning. Of all the guidelines from research offering advice on these matters, few are more challenging than those dealing with cognitive load. How much is too much? Is cognitive load always bad? In this article, two authors who have focused on these questions give you the answers and a systematic view.
By Ruth Clark, Frank Nguyen •