The DNA of a Good L&D Leader

Think about the perfect learning leader. What qualities would they have? How would they act? Maybe you have a crystal-clear picture in your mind, or maybe it’s a bit hazy. 

We asked learning and performance improvement leaders at the Learning Leadership Conference last month, “what makes a good leader?” See if you agree with the answers from your peers or if they thought about something you didn’t: 

How expert leaders view employees 

One attendee discussed how high-quality leaders foster an inclusive environment where everyone feels welcome and valued. Another expanded on this by saying that a manager needs to see employees for who they really are and recognize that everyone is different because they are a sum of different experiences. 

How they handle the tough stuff 

Another theme that emerged was ideal leaders being receptive when people come to them with issues. Attendees used words like “approachable,” “trustworthy,” and a “good listener” to describe this type of leader. A fourth attendee characterized it as a person who has the ability to talk through challenges effectively.  

How they unite the team 

One attendee mentioned that it’s important to inspire and empower your team towards a collective, meaningful vision. But it’s not enough to just do this when with the team. Another attendee said that the leadership you provide has to carry over when you aren’t present with the team, so that everyone is consistently working towards a shared goal. 

How they communicate 

The final theme that emerged is what effective leaders tell their employees. One attendee said that it’s important for a manager to be accountable to their staff when necessary. Another attendee encouraged leaders to be authentic with their staff whenever possible.