Site Reliability Engineer at Rustici Software

We are looking for a Site Reliability Engineer to join our team here at Rustici Software.

Come work alongside our software development teams, deploying the applications we create in our AWS hosted infrastructure. We are a remote/in-office hybrid company located in Franklin, TN. While we give preference to local candidates, we are open to qualified remote candidates residing in the United States.

The Site Reliability Engineer (SRE) at Rustici Software contributes to the success of the Site Reliability team in deploying, monitoring, and maintaining multiple large applications along with hundreds of customer environments hosted in AWS. The SRE is an individual contributor reporting to the Director of DevSecOps and will participate in an on-call rotation schedule.

US based only, direct hire only, no recruiters, no contracting agencies, please.

What will you be doing?

• Assist in the improvement of internal automation specifically through the use of “Infrastructure as Code” tools
• Assist in the maintenance of and addition of new features to the infrastructure control plane
• Act as the primary contact to monitor, troubleshoot, and resolve production issues as part of an on-call rotation of roughly one week per month to adhere to a 24/7/365 SLA
• Collaborate with the Director of DevSecOps as well as other members of the SRE team to explore, plan, and implement or improve the security posture, reliability, performance, and cost of hosted resources
• Collaborate with one or more product development teams on application development direction as relates to aspects of deployment and operational factors
• Collaborate with the members of the support and integration teams to assist with the support of customer environments as relates to deployment and operational factors
• Continuously improve knowledge of best practices in site reliability and technical skills related to security, automation, networking, and system operations

Successful candidates

Successful candidates have a mix of skills in the technology space centering around the deployment and up keep of web application products. We look for the following, but if you don’t have experience with all of the following we’d still like to hear from you.

• Extensive experience of one or more Unix CLIs including tools such as zsh/bash, non-graphical text editor(s), git, and various other common shell utilities for system administration
• Extensive experience using AWS resources in the deployment of highly available web application platforms
• Experience with implementing Infrastructure as Code
• Experience with the application of security tools, controls, and policies
• Experience with CI/CD pipeline configuration and orchestration
• Experience with deployment and orchestration of containerized resources (Docker, Kubernetes, etc.)

Additional Technical Background

• Broad knowledge of AWS resources including EC2, ECS, S3, RDS, CloudFront, Elasticache, SQS, Route53, ELB, Lambda, etc.
• Broad knowledge of DNS, CDNs, load balancers, web servers, application servers, databases (MySQL), and networking concepts like the basics of TCP/UDP, RFC 1918 subnets, and NAT
• Familiarity with Terraform, CloudFormation, Ansible or similar tools
• Familiarity with GitHub Actions, Jenkins, or other automated task management tools
• Familiarity with web application (HTML, CSS) development using contemporary frameworks in Java, Python, JavaScript/TypeScript, or similar particularly in extensible, scalable, performant, and secure implementations
• Familiarity with non-web based scripting language(s) such as Python, JavaScript (Node.js), Go, etc.

About our work

Every day, millions of people around the world access valuable learning and training content powered by Rustici Software’s products. If you’ve ever taken an online course, there’s a good chance our software was running behind the scenes. We specialize in helping software vendors and organizations solve problems specific to implementing eLearning standards, such as SCORM, xAPI and cmi5. Since 2002, we’ve been sharing our expertise with our customers and the industry by providing resources for creating, delivering and distributing eLearning content. We are proud to be known as the “SCORM folks,” “eLearning nerds” and most recently, productizing AI to assist our customers in better understanding and delivering training.

How we’re different

Rustici Software isn’t your average workplace. There’s a reason why we have been named Best Place to Work by Nashville Business Journal for 15+ years.

Over the last 20+ years, we’ve created a unique environment where people want to work and look forward to Monday. We strive not to be static. We desperately want to grow, change, and do our work better year over year. This is your chance to work with a group of people that want you to be opinionated about the work we do and how we do it. You won’t always win the arguments we participate in, but you’ll know that we deeply value your input and that your coworkers are as passionate as you.

Rustici benefits

We also take great care of the people that work here, and our benefits are unrivaled.

• Flexible work environment: Rustici Software offers the best of all worlds when it comes to where you work. Remote from your home office, a private office in Franklin, TN if you prefer, or a mix of both. We care more about the work that you do than where you do that work.
• Untracked PTO
• Medical, Dental, and Vision insurance
• HSA and FSA plans
• Short-term and Long-term disability
• Company paid life insurance
• 401k/Retirement vesting+matching on day 1
• Performance-based bonuses
• Office perks: Concierge services, gym equipment, yoga room and stocked kitchen with snacks and drinks

How to apply

Check out “An Open Letter” from our Managing Director, Tammy Rutherford. It says a lot about what you need to know before applying to this job opening. You might also want to read up on our answers to the Joel Test to see how we approach software development.

Make sure that what we get from you makes it apparent that you are the right person and that this job is important to you, and that you want to work here, not just somewhere.

You will also want to spend some time on our website, learn how we think, what we do, and why we have been named a Best Place to Work by Nashville Business Journal for 15+ years. Get to know us if you want us to get to know you.

Each time we hire, we wait until we find exactly the right person. If that’s you, we really hope you’ll apply. Don’t forget to include more about why you’re the right person to join our team and your answer to our developer test. Like really, we won’t look at applications that do not include the developer test source code.

Apply to position

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.