Explore a real-world transformation of product learning in a B2B SaaS environment, moving away from a “build it and they’ll come” approach toward highly engaging, workflow-embedded training.
In this session you will learn how to:
- Identify critical challenges that signal need for workflow learning
- Recognize when low engagement signals a fundamental access problem rather than a content quality issue
- Apply the decision framework for when guided tours work best
- Design workflow learning that connects learning with doing
