The Strategic Shift: L&D in the Age of AI Agents

AI agents are changing the game for Learning & Development. Routine tasks like content creation, reporting, and administration are being automated, creating an unprecedented opportunity for L&D professionals to elevate their role. But here’s the reality: if you don’t evolve beyond task execution, AI will. The real challenge is not adopting tools—it’s stepping up as a strategic, business-critical partner. This session will show you how to make that shift, moving from reactive order-taker to trusted advisor who shapes performance and drives measurable impact.

You’ll explore:

• How to reframe success metrics from course completions and program counts to outcomes that matter to leadership—revenue growth, retention, and skill readiness.
• How to craft compelling, data-driven stories that clearly demonstrate your value, winning influence and credibility across the business.

AI creates a once-in-a-career opportunity to redefine the future of L&D. If you’re ready to move beyond administration and training requests, this session offers a roadmap for becoming indispensable in the age of intelligent automation.

David James,
Chief Learning Officer,
360Learning