From Course Completion to Business Impact: A New Model for L&D

Course completions prove training happened—not that the business improved. ELB Learning is entering a new chapter built around that distinction, and this session introduces both its leaders and a model for L&D measured by outcomes.

CEO David Aspinall opens with his perspective on where the industry is heading, the opportunities ahead, and his vision for a company judged by the business results it delivers for clients.

EVP of Delivery Michelle Pletch introduces ELB’s business plan, organized around four client needs: teams creating learning programs; rehearsing and practicing skills; co-management of capabilities alongside a client’s team; and managing programs as the capability of record—each tied to the outcomes it’s meant to move.

EVP of Transformation Gary Lamach closes on the “last mile”—the gap between a completed program and changed behavior—and why measuring proficiency and business impact, not completions, is what proves learning worked.

During this session, you will learn:

• A clear view of where L&D is heading — and why the field is shifting from delivering content to proving business outcomes.
• A practical framework for resourcing learning — the four ways an organization can get it done.
• A sharper way to measure success — why most transformations stall at front-line adoption, and what it takes to close that “last mile.”

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