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Innovations in Compliance and Ethics Training at Microsoft
Online Events Archive
Compliance Training Summit 2018 - November 14, 2018
Director of Compliance Training, Office of Legal Compliance
Rules-based compliance programs tend to focus on the needs of the organization and present as distant and impersonal, resulting in lower than desired long-term behavior change. A shift to values-based learning with engaging learner-centric delivery methods allows for an emphasis on ethical decision making, creating a learning experience that has broader application and relevancy to multiple audiences.
In this session, you will learn valuable insights into how to develop compliance and ethics training programs that fully engage learners. You'll see examples of how, through research into effective adult learning, Microsoft uses a series of suspenseful mini-episodes showing relatable characters maneuvering through ethical issues. This format results in increased learner engagement, investment, and retention. You'll leave with practical ideas for promoting awareness, combatting fatigue, and increasing retention through storytelling and reinforcement.
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