Using story in learning extends beyond a narrative storytelling instructional approach. It’s also a way to ensure that the learning resources you create will fit into the personal and professional stories of end users.

In this session, we will explore the use of story as an instructional design technique by applying the concept of a story to define needs, describe a solution, and create a master plan for your L&D team’s work over time.

First we’ll explore “user stories,” a technique that software development teams use to identify and define areas of scope for their work. We’ll create user stories following both the classical approach and the “Jobs to be Done” approach and look at how (or if) these approaches translate to our work in learning experience design.

Next we’ll look at the concept of a “learner journey,” a way of mapping out the entire experience a learner will take from awareness of a need to registration, participation, and the post-learning experience. This technique helps designers consider the holistic experience of the learner; it also aids in communicating with stakeholders about what to expect along the way.

 Finally, we’ll look at “epics”—comprehensive training projects that span months or years and include long-range strategic planning. Creating learning at this scale requires that learning leaders coordinate with business leaders to align initiatives and define an orderly progression of work.


Session Video