This session will identify and walk through practical, 21st century learning and development skills that will bolster your capabilities as a performance improvement consultant. Our session will start by describing 2020 workforce trends shaping our processes. Then, using specific examples from in-depth case studies, we will dive into how to use performance consulting skills and tools to assess performance gaps and needs, synthesize insights, and, ultimately, ideate and architect human-centered solutions aimed at real-world problems.
In this session, you will learn:
- Project intake and scoping strategies for results focused success
- How to gather data using empathy tools such as day-in-the-life/journey maps
- Analyze data and synthesize insights -gap and root cause analysis/learner personas
- To ideate and scope solutions
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