Organizations have often treated learning as an event rather than a process. As an industry we know that eLearning, videos, and instructor-led training are only the beginning. To be effective, we need ways to support our workforce over time, building their competence through multiple approaches.

In this session, we will talk about a trend that has been effectively used in digital marketing and can be easily applied to workplace learning: email for continual learning and support. We will explore how email can be used effectively for spaced learning and performance support. Learn pro tips for designing in this format, and see a variety of real use cases. As we explore the possibilities of email as a learning experience platform, you will learn practical ways to implement this approach in your own organization.

In this session you will learn:

  • Examples of effective use of email for performance support
  • How to apply best practices in designing email for digital support
  • The common pitfalls of using email to support learning and performance