Performance support (PS), when done right, enables effective performance in the workplace. When it’s done wrong, though, it can hinder performance. The right kind of PS eliminates the “learning death spiral,” where what performers learned evaporates almost immediately following a training event. PS can also collapse the time it takes to make the transition from what performers learned in the classroom to successful performance on-the-job. When built properly, PS facilitates rapid unlearning and relearning—so when markets shift abruptly, performers can adapt ahead of that change. Likewise, when things don’t go right in the workplace, properly designed PS helps performers immediately resolve those problems.

This session will introduce a “performance support spectrum” that will help you determine if your current PS offering is doing all it purports and needs to do. If organizations are blind to where they currently fit in this spectrum and ignorant to where they need to be, they will most likely fail to achieve the level of business benefit they needed. The last place a company should ever be is sitting unwittingly at the bottom end of this spectrum, expecting PS benefits that simply are not possible.

In this session you will learn:

  • Where your PS solutions fit along the PS spectrum
  • The benefits and risks of your current PS approach
  • How a “transformational” PS solution functions
  • What steps you need to take to move up the PS spectrum

Note: Conrad Gottfredson and Matt Finkelstein presented this session originally during the April 2013 Online Forum. Bob Mosher presented this session again for a replay/re-recording event in July 2013.



All Contributors

Matt Finkelstein

US Director of Channels, Ontuitive

Conrad Gottfredson

Chief Learning Strategist, APPLY Synergies

Bob Mosher

CEO/founder/Chief Learning Evangelist, APPLY Synergies, a 5 Moments of Need Company