We’ve talked about performance support for a long time. We’ve tried to get our arms around it, but found that it clashed with notions of what we were supposed to do: training and eLearning. Somehow, it was never on the critical path of what we were all about. Until now! Performance support unifies our thinking about mobile, social, and informal learning; the explosion of “apps” that make work easier; and our recent realization that most learning takes place in the workplace and not in the classroom. We need a solid performance-support strategy and ways to convey that strategy’s value to senior leaders. We are not replacing learning; we are augmenting it—significantly.

Participants in this session will examine the key components of a sustainable performance-support strategy and the implementation barriers you are likely to face. Investing in performance support is not just smart learning strategy, it’s smart business strategy.

In this session, you will learn:

  • What strategy is
  • What performance support is, and why you need a strategy for it
  • How to get ready for performance support
  • Your next steps
  • How to test your performance-support strategy