2020 has forced businesses to adapt in many ways. Many leaders were faced with challenges that were previously unheard of, such as ensuring safer work environments, enforcing new hygienic and social distancing practices, closing offices and stores, handling customer cancellations and delays, and accommodating remote workers.

This research report, Research Roundup: Leadership During Crisis by Jane Bozarth, looks at how learning leaders responded to the challenges that arose in 2020, which leadership behaviors were most impactful for worker productivity, and implications for the future of L&D. This report offers advice for supporting honest communication, improving flexibility and empathy, handling stress, and managing remote employees to help enhance everyday skills.

Download the Executive Summary

Take a look at this executive summary to get a sneak peek at how leaders have responded to the new challenges set forth in 2020.

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