Performance support is very different from training. In a world where many people are conditioned to think that learning should look like school, with teachers, students, and formal instruction, it can be difficult to get an organization and its workers to adjust to a performance support approach.

In this panel discussion, you will learn from individuals who have faced this resistance to change and found ways to overcome it. You will explore reasons why stakeholders resist performance support so that you are better prepared to address them. You will discuss strategies that can help shift the mindsets of both organizational leaders and workers on the front line.

In this session, you will learn:

  • Why organizations resist the shift to performance support
  • How to address stakeholder concerns
  • How to speak to both senior leaders and the front line

Intermediate and advanced directors.

Technology discussed in this session:

Session Video