People routinely raise two questions when discussing performance development and performance support concepts: How do we ensure a learning event is relevant for the colleague and available at their moment of need? And how do we improve the learning transfer and drive adoption of the performance support tool?
This session will review a real scenario that illustrates an approach geared toward answering these questions. You will learn to evaluate when integrating training into performance support might be a valuable solution for your organization. You will discover the benefits, pitfalls, and impacts of integrating training into performance support, and you will examine useful metrics for measuring success.
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