How do you engage your customers as an extended enterprise business, and ensure customer success with your products?
One answer is to build a high-quality customer learning community. In this session Rachel Griffith-Boyes, Head of Community Services at Totara, the award-winning talent experience software company, will share their journey from separate, underused Community and Academy sites to a combined learning community which has more than doubled in size over three years, and is now used by 75% of their customers.
In this session, you’ll discover how to:
- Build a learning community from scratch
- Combine formal and informal learning opportunities
- Tie customer engagement to user performance/customer experience
- Keep your community members coming back for more
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