With so much change happening around us, our traditional approach to instructional design is no longer going to cut it. Learners and their organizations expect to receive the most relevant, engaging, and personalized content delivered to them so they can perform. How are we going to provide our learners with more holistic learning experiences that meet them at their time of need?

In this session you'll be introduced to UX Research Methods that are being used by some of today’s major companies to deliver proven results to their users faster than ever before. We'll explore how all impactful learning experiences begin with tapping into your learners' emotions through empathy. You'll learn the basics of conducting learner interviews and how to synthesize your findings into artifacts such as learner personas and empathy maps. When you leave the session, you'll be armed with a new set of tools and techniques that allow you to create incredible experiences that put learners first while still balancing business goals.

In this session, you will learn:

  • How to integrate UX methods into your learning design process
  • How to use learner interviews and personas to identify the real needs of your learners, including questions to help get you started
  • How to aggregate insights learned into artifacts (ex. journey maps) to help identify opportunities
  • How to utilize UX artifacts to get buy-in from key stakeholders


Session Video