Today’s organizations
are tracking an unfathomable amount of data during both customer and employee
experiences. Meanwhile, L&D continues to report on completions and quiz
scores. To provide real value, L&D professionals must acknowledge the
limits of “learning data” and tie solutions to measurable performance and
business outcomes.
In this session, you will discover how one of the world’s largest retailers is
using behavioral observation data to inform its ongoing learning and
performance strategies. You will explore how it “flipped” the analysis process
to identify business outcomes, followed by desired behaviors, required
knowledge, and ultimately the right-fit learning and support resources. You
will also examine how frontline managers are using actionable data to improve
their coaching and teaching opportunities.
Handout(s)
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