The 360° of Performance Support

Online Events Archive

Online Forums 2014 - February 21, 2014

While the notion of performance support (PS) is not new, there are only a few successful large-scale implementations that leading organizations can learn from. Many organizations have used PS methods and tools for several years, but find that outdated PS solutions, drain IT resources and don’t keep up with organizational needs. For several organizations, though, thorough needs analyses led to the right PS solution. In addition to acquiring the right tools, these organizations used the 360° approach to maximize employee performance.

This session is ideal for L&D professionals who are about to be or are in the process of evaluating different PS methodologies and technologies. Participants will learn about the 360° to PS model, what are the required characteristics from the selected PS tool, and review examples of specific PS implementations. You’ll get a fresh and unique viewpoint on PS, how it changes according to the employee experience and years on the job, and how an effective PS project helped to cut training days by more than half while maintaining—and even improving—employee performance.

In this session, you will learn:

• About the 360° to performance support (PS) model
• About a practical, working tool for designing an effective PS solution using the 360° model
• How to use performance support for learning
• How to identify the characteristics any PS solution must have

Audience:
Intermediate learning professionals, including directors, VPs, and CLOs.

Handout(s)

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Recording

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