The 360° of Performance Support
Online Events Archive
Online Forums 2014 - February 21, 2014


Hilik Harari
VP Product & Marketing
Kryon Systems

Yanay Zaguri
Director of Product
Kryon Systems
While the notion of performance support (PS) is not new, there are only a few successful large-scale implementations that leading organizations can learn from. Many organizations have used PS methods and tools for several years, but find that outdated PS solutions, drain IT resources and don’t keep up with organizational needs. For several organizations, though, thorough needs analyses led to the right PS solution. In addition to acquiring the right tools, these organizations used the 360° approach to maximize employee performance.
This session is ideal for L&D professionals who are about to be or are in the process of evaluating different PS methodologies and technologies. Participants will learn about the 360° to PS model, what are the required characteristics from the selected PS tool, and review examples of specific PS implementations. You’ll get a fresh and unique viewpoint on PS, how it changes according to the employee experience and years on the job, and how an effective PS project helped to cut training days by more than half while maintaining—and even improving—employee performance.
In this session, you will learn:
- About the 360° to performance support (PS) model
- About a practical, working tool for designing an effective PS solution using the 360° model
- How to use performance support for learning
- How to identify the characteristics any PS solution must have
Audience:
Intermediate learning professionals, including directors, VPs, and CLOs.
Handout(s)
Handouts are available for Learning Guild members. Please log in or join to download these files.
Recording
This recording is available for Learning Guild members. Please log in or join to download this file.

Upcoming Events
Recent Job Postings
- Instructional Designer - Writer
los angeles, ca - Consultant Sales/Learning Development
Indianapolis, IN, USA - Learning Experience/Instructional Designer
Long Beach, CA - Instructional Designer
Remote - Instructional Designer/Content Writer
US