With the economic, time, and performance demands on learners today, performance support (PS) has moved into the spotlight. These same demands have also changed the way we in learning and development need to approach our overall learning programs, emphasizing performance outcomes over knowledge gain. But how do we get started, and how do we find the right balance between traditional training and PS? Where can we find examples of PS programs and deliverables that work?

Join host Bob Mosher of Ontuitive to discuss PS that works with leaders from three visionary learning organizations—Beth Daniel of Bank of America, Frank Nguyen of American Express, and Molly Petroff of Saint Vincent’s Health System. They will share their best practices and lessons learned as they’ve transformed their learning organizations, and their enterprises at large, to focus on performance outcomes over knowledge gain.

In this session, you will learn:

  • Best practices for implementing PS
  • How PS impacts a learning organization
  • How to shift from a traditional training approach to a performance-based model focused on true business impact


All Contributors

Beth Daniel

Senior Learning and Performance Strategist, APPLY Synergies

Bob Mosher

CEO/founder/Chief Learning Evangelist, APPLY Synergies, a 5 Moments of Need Company

Frank Nguyen

Executive Director, Genentech

Molly Petroff

Education Specialist, Saint Vincent Hospital