Performance Support Works!

Online Events Archive

"Best of" Webinars - June 26, 2013

Beth Daniel

Senior Learning and Performance Strategist
APPLY Synergies

Bob Mosher

CEO/Chief Learning Evangelist
APPLY Synergies & Co-Founder of the 5 Moments of Need Methodology

Frank Nguyen

Learning Executive

Molly Petroff

Education Specialist
Saint Vincent Hospital

With the economic, time, and performance demands on learners today, performance support (PS) has moved into the spotlight. These same demands have also changed the way we in learning and development need to approach our overall learning programs, emphasizing performance outcomes over knowledge gain. But how do we get started, and how do we find the right balance between traditional training and PS? Where can we find examples of PS programs and deliverables that work?

Join host Bob Mosher of Ontuitive to discuss PS that works with leaders from three visionary learning organizations—Beth Daniel of Bank of America, Frank Nguyen of American Express, and Molly Petroff of Saint Vincent’s Health System. They will share their best practices and lessons learned as they’ve transformed their learning organizations, and their enterprises at large, to focus on performance outcomes over knowledge gain.

In this session, you will learn:

  • Best practices for implementing PS
  • How PS impacts a learning organization
  • How to shift from a traditional training approach to a performance-based model focused on true business impact


This recording is available for Learning Guild members. Please log in or join to download this file.


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