The old adage, “You can’t manage what you don’t measure,” certainly applies to performance support. If you don’t measure performance support effectively, you will most likely under-invest or over-invest in it, and you won’t know what adjustments to make to it to drive higher performance. If your competitors are analyzing performance support and you aren’t, you are likely at a competitive disadvantage.

Participants in this session will examine performance-support analytics, how they fit into your overall learning analytics, and how slight improvements to performance-support solutions can often result in huge productivity gains.

In this session, you will learn:

  • How to implement a comprehensive yet cost-effective measurement solution for performance support
  • What you should measure
  • What you should do with the data
  • How measurement can improve your strategic program impact