107 Scaling Learning in a Time of Unprecedented Growth and Change

2:00 PM - 2:45 PM Wednesday, July 27

Many organizations are going through an unprecedented time of change: growth, increased turnover, and shifts in business models resulting in re-organization. With this, learning organizations are faced with increased demands to scale their onboarding, capability building, and re-skilling programs. How will learning organizations scale the delivery of their programs to meet these demands without sacrificing quality? 

In this session we will share how McKinsey Academy scaled our client delivery organization, the challenges we faced, and lessons learned. Attendees will learn best practices on scaling all aspects of people, process, and tools to ensure effective delivery of learning programs to clients in especially high-stakes environments. We will also discuss how we measure the impact of our learning programs and how that is built into the delivery process. Attendees will be able to apply this approach to any learning delivery organization, whether they are client-facing or internal L&D. 

In this session you will learn: 

  • How McKinsey Academy successfully scaled our client delivery organization 

  • Best practice approach for scaling a learning delivery organization, including people, process, and technology 

  • How to measure the impact of your learning programs and how this can be built into the delivery process 

  • How to apply this approach to your own learning delivery team

Session Takeaway: Attendees will receive a best practice strategy for scaling a learning delivery organization

Pam Lee

Client Delivery Director

McKinsey & Co.

Pam Lee leads the Delivery Center of Excellence at McKinsey & Company. She has over 14 years of experience in learning at McKinsey, and has held roles in content development, instructional design, and course operations. Prior to entering the learning field, Pam held several IT-focused roles at McKinsey—from business analyst to portfolio manager. She has a master's degree in education technology leadership from George Washington University.

Erin Shea

Director of Client Delivery

McKinsey & Company

Erin Shea co-leads the Delivery Center of Excellence at McKinsey & Company. She has 20 years of experience in U.S. higher education leading marketing, admissions, curriculum operations, and student career development. Erin joined McKinsey & Company in early 2020 to focus on client delivery operations and program facilitation. She has a bachelor’s degree in Communications and Marketing from DePaul University and post-baccalaureate certifications in Organizational Analysis and Project Planning & Management.

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