Learning teams are regularly asked to support large scale system launches with minimal time to prepare training materials. When faced with this challenge for a major upgrade to our own core HR systems, Charter Communications used its learning ecosystem to implement a performance support approach that successfully addressed the problem while minimizing the needed development time to meet the time crunch. Using this project as a case study, you'll learn about the strategy and tools that make up our learning ecosystem and share how our design team leveraged its capabilities to support several simultaneous system launches. We'll also share the data on the positive impacts (performance and time) the business experienced.
Providing great learning experiences requires more than just instructionally sound materials. It requires both a technology and a design approach that is focused on empowering learning professionals to deliver great experiences. This presentation will explore two threads that have allowed Charter Communications to support the learning needs of our stakeholders, and then a use case to demonstrate the positive business impacts we have experienced.

The first thread is creating a learning ecosystem; a complex yet powerful infrastructure, with multiple components working together to achieve common goals. When the right entities are working together, success can seem effortless and even be taken for granted. Yet, without a conscious approach to building a true learning ecosystem, the exact same components can result in little value. You'll learn what systems make up our ecosystem and the rationale for each system.

The second thread is a design approach focused on limiting formal learning and relying more on performance support solutions. A key aspect was how the employees would access the performance support materials. We'll share how we took this design approach from concept to reality on a large scale project. With these two threads in place, our learning team was able to support Charter's launch of a major upgrade to its core HR technology tools. You will be able to see sample deliverables that live in the ecosystem and how they support the design approach. Finally, you will see how these threads impacted the business metrics and how these two threads helped performance and our stakeholders' ability to meet their business goals.

In this session, you will learn:

• How to determine a strategy and build the business case to enhance your learning ecosystem.
• How an ecosystem can be leveraged to support learning needs
• The business impacts  and metrics of combining an ecosystem with a learning strategy
• Strategies for tackling major technology system roll-outs
• Tools and techniques that can make creating and maintaining performance support materials easier
• Data insights that can be used to help stakeholders embrace a performance support approach to learning

Audience:
Designers, developers, managers, senior leaders

Technology discussed:
Learning content management systems, eLearning development tools, video platforms