The learning experience platform (LXP) market expanded to over $350 million in 2018 and continues to grow at a rapid pace. There is good reason for that. Having an efficient learning management platform is important for all types of organizations to disseminate information and keep stakeholders updated. This is especially true of government bodies that need to distribute information on a large scale. Such needs are better addressed through an LXP rather than the standard learning management system or LMS.
An upgrade of the standard LMS, an LXP is a platform that allows the curating and aggregating of content to provide personalized information or content recommendations. It puts control in the hands of the user, while the older LMSs put power in the hands of the administrator. Most importantly, learning experience platforms come equipped with rich features offering multiple functionalities for both the content creator and the reader or learner, including analytics.
However, not all LXPs are created equal. Choosing the right one with the most relevant features can definitely ease processes for government organizations. Here’s a look.
Compliance and training certifications
Government agencies are not just responsible for setting the rules, regulations, and compliance guidelines, they also need to regularly update and modify them to keep them relevant. This means that they need the means to rapidly distribute new guidelines or regulations. They also need to create and distribute information to help all concerned bodies be compliant. In addition, certification, compliance training, and licensing need to be taken care of.
Therefore, what is required is an LXP that provides the means to quickly create, modify, and distribute information while also offering built-in certification support. This allows for the creation of custom certificates according to the competence of the employee. There are also certain LXP solutions that offer automatic tracking and renewal of certifications. A notification is sent to the employee before the certification expires, informing them of the next steps.
The need for on-the-go access is of great importance in the case of government employees. In fact, 42.5% of the global workforce is expected to be mobile by 2022. Government employees are constantly on-the-move, whether it is because they are moving between departments, meeting with the public, or are simply away from their systems.
An LXP that allows online training as well as offline access—anytime and from anywhere—can certainly ease matters. Multi-platform accessibility can also be provided so that each individual can access the content in a convenient way— during lunch breaks, at home, or while traveling.
Reporting and analytics
It is vital for government organizations to be able to track all aspects of an online training program. With a learning experience platform, decision makers can gain access to a range of analytics to understand how employees are doing. Such reporting features allow government agencies to monitor completion rates, employee participation, and satisfaction. This data enables them to identify areas where employees need greater support, too. The manner in which reporting is presented by the LXP is critical for government agencies to make best use of it. With an intuitive interface and customizable analytics and reports, the process of assessments can be greatly eased.
In this rapidly changing training landscape, microlearning comes as the perfect solution. In fact, 92% of organizations are keen to make use of microlearning content. Microlearning provides the most relevant information in the form of bite-sized nuggets that can be easily consumed and remembered. It can be in the form of videos, interactive infographics, presentations, short texts, and more.
Microlearning makes the content more engaging, improves retention rates, and ensures faster delivery of learning. Navigation of content also becomes simpler. Some LXPs also allow for individual users to stitch together different microlearning pieces and make their own learning material.
Localization and accessibility
Government bodies deal with people across demographics, abilities, and training needs. This means that their content needs to cater to people with various types of disabilities, too. Traditional training methods might not be accessible for some people. By turning to an LXP with accessibility support, government agencies can ensure that all their content is compliant with various regulations, such as WCAG. The platform can also ensure localization, making the content relevant to the specific region, such as including multi-language support.
For instance, the LXP can help government agency create content that can be consumed by people with hearing disabilities with the inclusion of subtitles or closed captions in the content. There are also provisions to create content for those with color blindness or text-to-speech options for those with visual impairment.
Being able to monetize content can be a huge advantage for government bodies. So an LXP with an integrated white label eCommerce store and secure payment gateways can help organizations monetize their content, such as regulation manuals or certification courses. With robust digital rights management and licensing solutions, the organization can even consider a subscription model for their content, while controlling the period of access to the content and the number of devices that can access content.
Personalized & engaging
Since there is a diverse group of individuals that government organizations cater to, being able to engage all of them can be a challenge. With an LXP that allows for personalized and interactive experiences, engagement levels can be improved. Government bodies could create learning paths based on the performance, strengths, and weakness of specific individuals. This would keep the users motivated.
In addition, features such as video conferencing, collaborative learning tools, and support services can help make the entire process of information dissemination easy and convenient for government agencies.