Chatbots are an early and growing application of artificial intelligence (AI) to the challenges of attaining learning and performance outcomes organizations need and want. Chatbots are in use in teaching, coaching, and performance support roles, and they are paying off.

This article curates some of the resources dealing with the use of chatbots and AI that we have published in Learning Solutions, beginning with a review of the technology involved and current chatbot uses. The resources include some that will help you begin to build simple AI applications, and an opportunity for a deeper dive if you want it.

The basics

What is a chatbot and how are chatbots used in learning and performance support?

The power behind chatbots: Natural Language Processing (NLP)

Do chatbots teach? (Clark Quinn)

Chatbots for personalizationadaptive learning, and engagement

Chatbots in the workflow

Automated assistance

Chatbots and AI at work

Chatbots and voicebots in Guild research report, Learning in the Workflow

Are you ready to DIY?

Learning about AI and NLP and building a chatbot

Would you like more information and a deeper tour?

Emma Weber will present session 801 "Chatbots to Support Behavior Change" at The eLearning Guild's Making Learning Stick Online Conference, February 19-20, 2020.

Do you struggle to create sustained behavior change from your learning initiatives? One-and-done approaches typically fail, but one-on-one coaching after an event can really make the learning stick. Although such coaching is ideal, it's not often realistic. It's difficult to scale due to available resources and time constraints. Chatbots present an exciting opportunity to help you deliver on and demonstrate the learning outcomes your organization needs and wants.

In Emma Weber's session you'll learn what’s possible today with AI for knowledge transfer. You'll examine real client examples and the lessons learned from using coaching chatbots in what has previously been a human-dominated arena: delivering behavior change post-learning. In this session you'll deepen your understanding of the powerful combination of chatbots and data analytics. You'll learn the top five reasons why chatbot projects fail and how to avoid them.

You can register for the event, or get an eLearning Guild Online Conference Subscription to access this and all online conferences for the next year, plus much more. Making Learning Stick includes eight sessions, delivered by experts, that will help you improve every element of your eLearning.