201 Data Points: Using Behavioral Analytics to Improve Learning Outcomes

10:00 AM - 11:00 AM Wednesday, September 21

Today’s organizations are tracking an unfathomable amount of data during both customer and employee experiences. Meanwhile, L&D continues to report on completions and quiz scores. To provide real value, L&D professionals must acknowledge the limits of “learning data” and tie solutions to measurable performance and business outcomes.

In this session, you will discover how one of the world’s largest retailers is using behavioral observation data to inform its ongoing learning and performance strategies. You will explore how it “flipped” the analysis process to identify business outcomes, followed by desired behaviors, required knowledge, and ultimately the right-fit learning and support resources. You will also examine how frontline managers are using actionable data to improve their coaching and teaching opportunities. 

JD Dillon

Chief Learning Architect


JD Dillon is an expert on frontline enablement, as well as one of the most prolific authors and speakers in the workplace learning community. For 20 years, JD has worked in operations and talent development with some of the world's most dynamic organizations, including Disney and Kaplan. He is now chief learning architect with Axonify, where he builds technology, content, and services that enable frontline employees around the world to do their best work every day. JD is also the founder of LearnGeek, a workplace learning insights and advisory firm.

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