801 Design Is Trending Toward the Workflow: What Does That Mean and Why Should We Care?

1:00 PM - 2:00 PM Thursday, December 3

Nine months ago, our plans changed probably forever. Will there be a return to “normal”? To some degree, yes, BUT many things won’t—and probably shouldn’t—go back to normal. The design of our solutions is one of them. When the average employee's workflow changed—and for many shifted home—the underpinning of how their workflow, and how it was supported, changed dramatically. The requests that poured into L&D weren’t about classes but rather about performance gaps. We needed to pivot. Enter, workflow learning.

During this session we’ll explore what workflow learning is and why this approach to design is so critical to our survival today, and going forward. It’s a brave new world and workflow learning is here to stay!

Conrad Gottfredson

Chief Learning Strategist

APPLY Synergies

Conrad A. Gottfredson, the chief learning strategist at APPLY Synergies, has deep experience in organizational learning, collaborative development, knowledge management, online learning, performance support, and instructional design and development. Conrad is the original developer of the Learning at the Five Moments of Need framework now in use around the world. He has worked with many of the world's largest organizations, helping them attain higher levels of learning agility. Conrad's experience includes the design and deployment of large-scale knowledge management and performance support systems within multinational corporations. In 2014 Conrad was awarded the Guild Master Award for his accomplishments and contributions to the eLearning community. He holds a PhD in instructional psychology and technology.

Bob Mosher

CEO/Chief Learning Evangelist

APPLY Synergies & Co-Founder of the 5 Moments of Need Methodology

Bob Mosher, the chief learning evangelist at APPLY Synergies, has been an active and influential leader in the learning and training industry for over 30 years, and is renowned worldwide for his pioneering role in eLearning and new approaches to learning. Before co-founding APPLY Synergies consultancy with Conrad Gottfredson, Bob served as the chief learning evangelist for Ontuitive, director of learning strategy and evangelism for Microsoft, and executive director of education for Element K. He is an influential voice in the IT training industry, speaking at conferences and participating in industry associations. Bob was awarded the Guild Master Award in 2014 for his accomplishments and contributions to the eLearning community.

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