201 Empathy, Engagement, and Effectiveness: A Path to Success

10:00 AM - 11:00 AM Wednesday, December 2

Look around. It's not business as usual. Business models have had to adjust. More people are working from home and for those that can’t, in-person learning is just not feasible. The need for digital learning experiences is more urgent than ever, and that means expectations are higher. Leaders expect better results delivered faster and learners expect consumer-grade experiences. Join Sublime Media as we discuss how empathy and engagement are the foundations for the most effective learning. We’ve invited Kristy Blaise, the executive director, L&D of business engagement at Comcast, to showcase the training program we created to generate excitement and change the way employees relate to customers.

David Linder

Co-Founder & Creative Director

Sublime Media

David Linder is the co-founder and creative director of Sublime Media. He leads Sublime’s creative and product development and specializes in learning approach design. David has more than 25 years of experience in the training industry as a developer and instructional designer. His favorite parts of his job are seeing how things work from the inside, learning something so well he can teach it, and making beautiful things.

Kristy Blaise

Executive Director, L&D of Business Engagement


Kristy Blaise, Vice President of Learning, leads the Learning Engagement function for the Consumer business at Comcast Cable. This encompasses Comcast’s products under the Xfinity brand, including TV, internet, mobile, smart home and voice. Comcast Cable is one of the largest consumer companies in the U.S. being a sophisticated digital marketer, leading advertiser, a top 25 global brand and having a salesforce of over 10,000 professionals spanning multiple sales channels. In her role, Kristy focuses on employee development, talent management, organizational effectiveness and building a productive, energizing culture.

<  Back to session list Top ^