601 10 Techniques to Measure the Success of Virtual Training

10:00 AM - 11:00 AM Thursday, July 9

According to an ATD study on evaluating learning, organizations reported that only 58 percent of technology-based learning programs are measured at Level 1, 51 percent at Level 2, and only 18 percent at Level 3. This means that more than 80 percent of virtual learning programs are lacking post-event success measures. Most organizations (at least 86 percent) are investing in virtual learning, but only a few are finding out if these programs are adding value to the business. It could be due to lack of resources, time, knowledge in how to capture these results, or many other reasons. In my experience, it's often because evaluation decisions are either left up to chance or left until after the program has rolled out. Most organizations say they want to have effective virtual training, but without an evaluation strategy they may or may not have success.

In this interactive session, you will learn nine techniques to evaluate results of your virtual training programs. Each technique will include an overview of the approach, a short 'real world' example of an organization who uses that strategy, and practical tips on how to apply it to your virtual programs. You'll get an overview of five different evaluation strategies (D. Kirkpatrick's 4 levels, J. Kirkpatrick's ROE, Brinkerhoff's Success Case, Thalheimer's LTEM, and Phillips' ROI) that could be used in your approach. Then, you will learn the nine specific, practical things that you can do to measure the success of virtual training. These things include what to do before a virtual class starts, things to do during the class, and three follow-up actions to take. You'll leave with an evaluation strategy planning tool, along with at least nine practical things to do in your next virtual program.

Cindy Huggett

Principal Consultant

Cindy Huggett Consulting

Cindy Huggett, the principal consultant at Cindy Huggett Consulting, is a speaker, instructional designer, classroom facilitator, and author who specializes in technology, leadership, and learning. Cindy has published three books on virtual training: Virtual Training Tools and Templates: An Action Guide to Live Online Learning (2017), The Virtual Training Guidebook: How to Design, Deliver, and Implement Live Online Learning (2014), and Virtual Training Basics, 2nd ed. (2018). She helps organizations and training professionals move to the virtual classroom. Cindy is a past member of the ATD National Board of Directors and was one of the first to earn the Certified Professional in Learning and Performance (CPLP) designation.

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