Tacit knowledge is the most difficult type of knowledge to identify, and even more difficult to capture and document. But in times of high attrition and workforce turnover, for the sake of business continuity, it’s critical to identify, capture, and document precisely how SMEs think before they walk away with what’s in their heads. Effective acquisition of tacit knowledge can blunt the impact of a SME’s departure from your organization.

Participants in this session will review some knowledge-capturing, -sharing, and -documenting practices that have proven effective. These are simple tools that any organization can successfully employ.

In this session, you will learn:

  • About the common categories of tacit knowledge
  • Why organizations need to document tacit knowledge
  • Tools for gathering acquiring tacit knowledge, including corrective action preventive action (CAPA) sheets, mind maps, interviews, and communities of practice
  • About the challenges of acquiring tacit knowledge and how to overcome these challenges