A chatbot can play many roles in the learning journey to support performance and guide learners. Being inexpensive to deploy, chatbots can support thousands of people simultaneously, saving companies time and money on their training efforts. In Chatbots for Learning, Vince Han walks us through the current scope of how chatbots operate in today's corporate setting and offers advice for introducing them to your own learning strategy.
Key takeaways include:
-
Rules-based chatbots vs. AI-driven chatbots
-
Chatbot hallucinations and why you should avoid them
-
Security and privacy considerations
-
Advice for getting stakeholder buy-in for implementing chatbots