In the past 20 years, Ann Kwinn has worked on over 45 high-end e-Learning programs. Two years ago, Ann joined CallSource as VP of Interactive Learning, where she develops educational solutions for clients in various vertical markets. In the prior five and a half years, she served as Partner and Director of e-Learning for Clark Training and Consulting. Dr. Kwinn holds a Ph.D. in Instructional Technology from U.S.C., was a research fellow at ETS, and taught at U.C. Irvine and Bellevue University. She is co-author with Ruth Clark of the book The New Virtual Classroom, and co-author of The e-Learning Guild’s Handbook on Synchronous e-Learning and the Guild Research 360º Report Synchronous Learning.