Jill Fitzpatrick, lead specialist: design & delivery, is passionate about using user-centric development as part of business strategy. Certified in NLP, learning & development, and multiple psychometric tools, she combines these with strong business acumen to disrupt with purpose the approach of learning. Jill built the learning function for a UK Property business from the ground up, incorporating legislation and compliance, sales, interpersonal skills, and leadership training. Since joining the Holland America Group in 2017, she has focused on innovating ways to improve team efficiency using Agile design principles.