705 Waterfall to Waterloo: How Failure Helped Build an Open Learning Culture
8:30 AM - 9:30 AM Friday, October 25
Management and Strategy
How can a traditional learning audience weather a shift toward Agile? What can happen if they don't like that change? How can L&D professionals increase the chance of successful audience adoption? In 2018, the HAL L&D team set out to transition to more agile methods and encountered severe audience resistance. The pilot group didn't understand the changes, L&D didn't communicate well, and the learning cultural gap widened. Struggling with failure, the team needed an innovative approach to immediately right the ship and change the culture. They wound up increasing participation and adoption, and set the standard for their development going forward.
In this case study session, you will walk through how HAL GL&D recognized the change resistance from their traditional learning audience and redirected tactics in the face of failure. You'll explore how the team identified conceptual and cultural differences in their learning audience. Finally, you'll get some ideas on how to take principles they learned and apply them in your own setting to build a more open learning culture.
In this session, you will learn:
- Why understanding learning culture is so imperative to the success of your project
- How to go from a waterfall to a more agile approach to curriculum design
- How to apply elements of metacognition and get the audience to embrace an evolving learning culture
- Implementation techniques that will energize and empower your traditional audience to partner with you
Designers, developers, managers
Global Learning & Development: Design & Delivery
Holland America Group
Michael Blaise is a learning and development professional who uses key instructional design, change management, information architecture, and organizational adoption elements to increase an organization's performance. His focus is to help an organization achieve its strategic goals, increase end-user performance, and empower their behaviors to ensure alignment. Michael also has extensive a passion for leadership development, curriculum design, gamification for engagement, and is always looking to disrupt the norm.
Lead Specialist: Design & Delivery
Holland America Group
Jill Fitzpatrick, lead specialist: design & delivery, is passionate about using user-centric development as part of business strategy. Certified in NLP, learning & development, and multiple psychometric tools, she combines these with strong business acumen to disrupt with purpose the approach of learning. Jill built the learning function for a UK Property business from the ground up, incorporating legislation and compliance, sales, interpersonal skills, and leadership training. Since joining the Holland America Group in 2017, she has focused on innovating ways to improve team efficiency using Agile design principles.