Content bloat: It's embarrassing, it's uncomfortable, and you blame yourself for that extra weight you're carrying around. But how did it happen? You did a job task analysis, you created objectives, you tried to design efficiently. But somehow the program just kept growing. At JetBlue University, we're feeling the strain of training programs getting too large yet, with our safety focus, we can't just cut content or objectives. The only way to reduce the bloat is to reimagine how we handle required knowledge and skills that our job task analysis (JTA) has identified. To do that, we may need to take a few steps back and look again at our needs and expectations for modern learners in a modern workforce.

In this case study session, you'll learn about how JetBlue identified and addressed the strategic gap between unwieldy lists of knowledge and skills, and fit, healthy curriculum programs. As we share the simple internal tool JetBlue built, we'll talk through the advantages of using a strategy like this to positively influence new hire selection, learning retention, and training cost. To close out the discussion, we'll examine how modern workplace demands and technologies may inspire modern approaches to instructional design and performance support, including learning experience designers who partner with HR for talent acquisition and collaborate with decision makers for workplace rules and design.

In this session, you will learn:

• What you can do to refocus training time on what's important
• Where there may be a gap between your JTA and your program design
• How you can determine training strategies for a variety of objectives based on a few key factors
• What benefits you can realize by partnering across departments for holistic learning solutions

Audience:

Designers, developers, managers, senior leaders (directors, VP, CLO, executive, etc.) 

Technology discussed:

MS Excel