514 Case Study: Using Articulate Rise and Screenflow to Create Engaging Technology Training
1:15 PM - 2:15 PM Thursday, October 24
Tools
Montego DE
Is your technology training content as dry as the Sahara Desert? Are short deadlines killing your creativity and ability to provide interesting and meaningful eLearning? Are you new to eLearning development and need a tool that’s easy to learn how to use? At ServiceNow, we had these common challenges and one more: we had technical releases two times a year. This meant that we needed a development tool that curriculum designers could learn without much difficulty and could develop with quickly, because anything that was created would be outdated and need to be replaced within six months. We also wanted a solution that would allow us to take our technology training and turn it into engaging, online content without sacrificing creativity and ease of use. Articulate's latest authoring tool, Rise, helped quench our thirst for interactive eLearning with a tool that is simple to use for design and development.
In this session, you’ll discover the Articulate Rise tips and approaches ServiceNow uses to rapidly create engaging technology training. You’ll explore ways to take mundane technical steps and convert them into appealing content through the use of blocks, text, statements, and lists. Since most of the time screenshots of an environment are needed in technical courses, you'll learn how you can use labeled images, GIFs, and microlearning videos to make this information content more engaging. You’ll also look at how you can use additional tools—such as Screenflow—to create videos, voiceover, and GIFs that can enhance your content further. Finally, you’ll find out how to accomplish all of this while applying real-world scenarios and storytelling to help your audience learn to solve the common problems they might encounter.
In this session, you will learn:
- How to configure Articulate Rise for modular learning
- Tips for how to use Articulate Rise's text and image blocks to create engaging content for technology training
- Best practices for Rise layout and color schemes
- How to incorporate GIFs to teach small technical steps through the tool Screenflow
- How to apply storytelling techniques and personas to technology training
Audience:
Designers, developers
Technology discussed:
Articulate Rise, Screenflow
Kim Haslam
Senior Curriculum Developer
ServiceNow
Kim Haslam is currently a senior curriculum developer for ServiceNow. She has over 15 years' experience training and creating instructor-led and eLearning courses. She has worked in many organizations, including higher education, recruitment, non-profit, and tech companies. She has a bachelor’s degree in elementary education and her master’s in instructional systems development. Her work includes sales and product training, management and leadership career development, HR, and technical training.
Brissa Ramos
Senior Curriculum Developer
ServiceNow
Brissa Ramos has over 13 years of experience as an instructional designer, training specialist, and consultant. Currently she is a senior curriculum developer at ServiceNow. She has developed diverse content in varying businesses such as banking, higher education, non- profit, recruitment, and technology. She holds a bachelor’s degree in technical communications.
