708 Developing Marv: Our Journey Towards a Conversational Chatbot
8:30 AM - 9:30 AM Friday, October 25
People are becoming used to increasing levels of digital sophistication in concierge chatbots like Alexa or Google Assistant. As a result, they’ve truly started to embrace the concept of chatting or talking with these intelligent systems. Our audiences are incredibly busy, can quickly get frustrated when using an LMS, and don't often know answers to common questions such as what courses they should take (or which they started and forgot about), or where to locate content. Concierge chatbots could easily provide these answers through a single, familiar interface, while also increasing engagement and digital respect for L&D.
In this session you'll learn about why and how we developed a chatbot in our digital learning innovation lab, including challenges we faced and how we overcame them. We'll walk through a demonstration of the bot, as well as highlight how to plan for how bots will connect to and leverage data sources such as your LMS or HR systems. You'll also discuss vendor selection criteria, the choice to make vs. buy, and how the space is evolving. You’ll leave the session knowing our journey and having a blueprint for how you can create or acquire your own concierge chatbot for your organization.
In this session, you will learn:
- About conversational chat interfaces
- What is required to implement true AI in a chatbot
- How to decide to build or buy a chatbot
- Pitfalls and solutions when developing a chatbot
- How Agile can be applied to chatbot experimentation and development
- Use-cases for conversational chat in L&D
Designers, developers, managers, technologists and innovators
Rasa Core, Rasa NLP, virtual assistants, conversational chatbots, machine learning
Digital Learning Innovation Manager
McKinsey & Company
Duncan Larkin is the head of the digital learning innovation team at McKinsey & Company. He is a passionate advocate for simple, elegant, and transformative solutions that push the boundaries of innovation and put the learner first. Duncan is a graduate of the US Military Academy at West Point and the author of two books.
Digital Learning Innovation R&D Lead
McKinsey and Company
Nicholas Pappas is the digital learning innovation R&D lead for McKinsey and Company. He is responsible for running the research and experimentation of digital learning technology to surface and develop relevant use-cases that significantly enhance the learning experience. Prior to joining McKinsey, he served as the director of technology for SpotMe, a mobile event app startup.